In short: cancel any time by emailing support@adhdcarevip.com — no fee, no minimum term. EU consumers have a 14-day right of withdrawal. We also refund your first purchase in full within 30 days if you have not used the materials.
1. Cancelling a membership
You can cancel at any time, for any reason.
- Email support@adhdcarevip.com from the address you subscribed with, and say that you want to cancel.
- We process the cancellation and reply with a confirmation email.
There is no cancellation fee and no minimum commitment. Once cancelled, no further charges are made. You keep access to the period you have already paid for, until the end of that period.
2. EU right of withdrawal (14 days)
If you are a consumer in the European Union, you generally have 14 days from the conclusion of the contract to withdraw from it without giving a reason.
Because our reports and materials are digital content delivered immediately, you are asked to confirm at checkout that you want delivery to start straight away and that you acknowledge you will lose the right of withdrawal once delivery has begun. Where delivery has not yet begun, you may withdraw within 14 days for a full refund.
See also section 3 below.
3. 30-day refund for unused purchases
If you have not used the materials, we will refund what you paid for your first purchase unconditionally, within 30 days of that payment — one email is enough. "Not used" means the report has not been opened or downloaded and the member space has not been logged into. Once the materials have been used, the purchase is non-refundable.
4. Renewal charges
Renewal payments are for a period of service that has already started. We do not routinely refund a renewal that you simply forgot to cancel — but tell us what happened. Where a charge was clearly unintended, where you did not receive the materials for that period, or where there was a technical fault, we refund it.
5. How to request a refund
Email support@adhdcarevip.com with:
- the email address you used to pay;
- the approximate date of the charge;
- a short note about what went wrong (optional, but it helps us improve).
We aim to respond within 2 business days and to approve or decline within 5 business days.
6. How refunds are paid
Approved refunds are returned to the original payment method through Stripe. Once we issue the refund, it typically appears within 3–10 business days, depending on your bank or payment provider. We do not charge any processing fee for a refund.
7. Failed or duplicate payments
If you were charged twice for the same period, or charged after cancelling, contact us and we will refund it in full — this is our error, not a discretionary refund.
8. Chargebacks
If something has gone wrong, please contact us first. We can almost always resolve it faster than a bank dispute, and we would rather refund you directly than have you wait for a chargeback process.
9. Contact
ADHD Care
Cancellations and refunds: support@adhdcarevip.com
Payments are processed by Stripe.